Frequently Asked Questions
■ General
1. Are all Arve products unique?
Most of Arve's products are unique, so be sure to act quickly if you have your eye on a piece to avoid it being sold to another buyer.
For certain items with editions, such as prints, there may be multiple copies available on our website. For example, edition 2/20 and edition 9/20 of the same print might be listed. In this case, review the product descriptions and images carefully to identify differences in condition or frame type.
2. I’m an architect or interior designer. Do I get a discount?
Yes! Contact us via WhatsApp at +55 11 91188-4134 to learn more about our exclusive program for architects and interior designers.
3. I like a painting but would prefer a different frame. What can I do?
We can recommend a trusted framer or even assist with the change. However, many paintings feature original, vintage frames—sometimes chosen by the artist themselves—that add unique charm to the piece.
4. How can I stay updated on Arve’s new arrivals?
Follow us on social media and subscribe to our newsletter! All the links are at the bottom of this page.
■ Payment and Refunds
1. What are the payment options?
We offer a 8% discount for purchases made via Pix or bank transfer (Boleto). We also accept all major credit card brands.
2. Can I pay in installments?
Yes, up to 6 interest-free installments.
3. What are the refund options in case of returns?
Refunds will be issued using the same payment method selected at checkout. There are no additional costs for receiving your refund.
■ Exchanges, Returns, and Cancellations
Visit our Exchange and Return Policy to clarify all your questions.
