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Privacy Policy

LAST UPDATE: 13/01/2023

Arve, a private legal entity with its headquarters at Rua Estados Unidos, 336 - Jardim América - São Paulo - SP, ZIP: 01427-000, registered with CNPJ/MF under No. 47.943.240/0001-93 (“Merchant”), takes your privacy seriously and ensures the security and protection of data from all its customers, partners, suppliers, and users (“Users” or “you”) of the website “www.arve.art.br” and any other website, store, or application operated by the Merchant (hereinafter referred to as simply “Store”).

This Privacy Policy (“Privacy Policy”) is intended to inform you about how we use and disclose information collected during your visits to our Store and communications we exchange with you (“Communications”). This Privacy Policy applies only to information collected through the Store.

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU ACKNOWLEDGE THAT YOU ARE AWARE OF THE TERMS SET FORTH HEREIN AND AGREE TO THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND FORMS OF HANDLING YOUR PERSONAL DATA PROVIDED TO THE STORE.

This Privacy Policy provides an overview of our privacy practices, the choices you can make, and the rights you can exercise regarding the Personal Data we handle. If you have any questions about the use of Personal Data, please contact us at [email protected].

Additionally, this Privacy Policy does not apply to any third-party applications, products, services, websites, or social media resources that may be offered or accessed through the Store. Accessing such links will cause you to leave the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations regarding these third-party websites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any website you interact with before allowing the collection and use of your Personal Data.

If you send us Personal Data regarding other individuals, you declare that you have the authority to do so and that you have obtained the necessary consent to authorize the use of such information in accordance with this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

  • “Personal Data” means any information that, directly or indirectly, identifies or may identify a natural person, such as name, CPF, date of birth, IP address, among others.
  • “Sensitive Personal Data” means any information that reveals, in relation to a natural person, racial or ethnic origin, religious belief, political opinion, membership in a union or religious, philosophical, or political organization, health or sexual life data, genetic or biometric data.
  • “Processing of Personal Data” means any operation carried out on Personal Data, by automated or non-automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, harmonization or association, restriction, deletion, or destruction. Any other operation provided by applicable legislation is also considered Processing of Personal Data.
  • “Data Protection Laws” means all legal provisions that regulate the Processing of Personal Data, including but not limited to, Law No. 13.709/18, the General Data Protection Law (“LGPD”).

Use of Personal Data

We collect and use Personal Data to manage your relationship with us and better serve you when you are purchasing products and/or services from the Store, personalizing and improving your experience. Examples of how we use data include:

  • Enabling you to purchase products and/or services from the Store;
  • To confirm or correct the information we have about you;
  • To send information we believe may be of interest to you;
  • To personalize your Store experience;
  • To personalize the sending of advertisements to you, based on your interest in our Store; and
  • To contact you via a phone number and/or email address provided. We may contact you personally, by voicemail, through automated dialing equipment, via text messages (SMS), by email, or by any other communication method your device can receive, in accordance with the law and for reasonable business purposes.

Furthermore, the Personal Data provided may also be used as we deem necessary or appropriate: (a) according to Data Protection Laws; (b) to meet judicial process requirements; (c) to comply with judicial decisions, regulatory decisions, or decisions from competent authorities, including authorities outside the country of residence; (d) to protect our operations; (e) to protect the rights, privacy, and security of us, you, or third parties; (f) to detect and prevent fraud; (g) to allow us to use available actions or limit damages we may suffer; (h) for other legal purposes.

THE PLATFORM IS NOT INTENDED FOR INDIVIDUALS UNDER THE AGE OF 18 (EIGHTEEN) AND WE ASK THAT SUCH PERSONS DO NOT PROVIDE US WITH ANY PERSONAL DATA.

Non-provision of Personal Data

You are not obligated to share the Personal Data we request; however, if you choose not to provide it, in some cases, we may not be able to provide you with full access to the Store, certain specialized features, or be able to provide the necessary assistance or deliver the product or service you purchased.

Data Collected

The general public can browse the Store without the need for registration or submission of Personal Data. However, some functionalities of the Store may depend on registration and the submission of Personal Data, such as completing a purchase/service and/or facilitating the delivery of the product/service by us.

When contacting the Store, we may collect:

  • Contact Data: Name, surname, phone number, city, state, and email address; and
  • Information You Send: Information you send via form (queries, complaints, suggestions, criticisms, compliments, etc.).

While browsing the Store, we may collect:

  • Location Data: Geolocation data when you access the Store;
  • Preferences: Information about your preferences and interests regarding products/services (when you tell us what they are or when we infer them based on what we know about you);
  • Browsing Data: Information about your visits and activities on the Store, including content (and any ads) you view and interact with, information about your browser and device, your IP address, your location, the address of the site you came from. Some of this information is collected using our Automated Data Collection Tools, which include cookies, web beacons, and embedded web links. For more details, see how we use Automated Data Collection Tools in item 7 below;
  • Anonymous or Aggregated Data: Anonymous responses to surveys or anonymous and aggregated information about how the Store is used. During our operations, in some cases, we apply a process of de-identification or pseudonymization to your data so that it is reasonably unlikely that you can be identified using such data with the available technology; and
  • Other Information We May Collect: Other information that does not specifically reveal your identity or is not directly related to an individual, such as browser and device information, usage data from the Store, and information collected via cookies, pixel tags, and other technologies.

We do not collect Sensitive Personal Data.

Sharing Personal Data with Third Parties

We may share your Personal Data:

  • With the partner(s) you select or opt to send your data, queries, questions, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for testing and production, and providers of data hosting and storage services, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;
  • With third parties to help us manage the Store;
  • With third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or transfer of all or part of our company, assets, or capital (including in the case of bankruptcy or similar proceedings).

International Data Transfers

Personal Data and other information collected by us may be transferred or accessed by entities within the corporate group of our partner companies worldwide in accordance with this Privacy Policy.

Automatic Collection of Personal Data

When you visit the Store, it may store or retrieve information on your browser, either in the form of cookies or other similar technologies. This information may be about you, your preferences, or your device and is primarily used for the Store to work as you expect. This information generally does not directly identify you but can provide a more personalized internet experience.

In accordance with this Privacy Policy, we and our third-party service providers may collect your Personal Data in various ways, including, among others:

  • Through the browser or device: Some information is automatically collected by most browsers or through internet access devices, such as the type of computer, screen resolution, operating system name and version, device model and manufacturer, language, type and version of the internet browser you are using. We may use this information to ensure the proper functioning of the Store.
  • Use of cookies: Cookies allow the collection of information such as browser type, time spent on the Store, pages visited, language preferences, and other anonymous traffic data. We and our service providers may use this information to personalize your experience using the Store, as well as to target advertising to you according to your interests. We also collect statistical information about the use of the Store for continuous improvement of our design and functionality.

If you do not want your information to be collected via cookies, you can set your cookie preferences in the “options” or “preferences” menu of your browser. Below are links to more details on how to adjust cookie preferences for popular browsers:

Please note that blocking cookies may cause some features of the Store to function improperly. If you continue browsing the Store without adjusting your cookie settings, you are agreeing to our use of cookies.